Get in Touch
Have a question, want a proposal, or ready to get started? Our team is here and happy to help.
Contact Information
Reach us through any of the channels below — we typically respond within a few hours during business hours.
Our Location
Vertex BPO Egypt
Cairo, Egypt
Business Hours
Sunday – Thursday: 9:00 AM – 6:00 PM
Operations: 24/7 Coverage Available
Send Us a Message
Fill in the form below and we will get back to you as soon as possible.
Find Us in Cairo
Our operations center is based in Cairo, Egypt — serving US and EU clients around the clock.
Frequently Asked Questions
Quick answers to the most common questions we receive.
How quickly can you onboard a new team?
We can have a trained team of agents live within 48–72 hours for standard engagements. Larger or more complex setups typically take 1–2 weeks.
Do your agents speak fluent English?
Yes. All our agents are selected for B2+ English proficiency and go through communication training before handling live interactions.
What channels do you support?
We support inbound voice, live chat, email, and ticketing systems. We can work with your existing tools or recommend platforms that fit your stack.
How do you ensure quality?
Every shift has a dedicated QA supervisor. We use call recordings, scorecard reviews, and live monitoring to maintain consistent quality at all times.
Is there a minimum team size?
We work with teams as small as 3 dedicated agents, making us accessible to growing businesses and startups as well as established enterprises.
What are your pricing models?
We offer per-seat monthly pricing and custom models based on volume. Contact us for a tailored proposal that fits your specific needs and budget.